ServiceJi provides IT support outside normal office hours, with agreed evening, overnight or weekend coverage. We establish support channels, handover procedures, incident priorities and escalation routes to fit your organisation.
Managing IT support efficiently is crucial for small and medium-sized businesses. ServiceJi’s out-of-hours support is designed to meet this need by offering high-quality IT support through a resource-sharing approach. This model extends agreed IT support coverage outside standard business hours, helping organisations provide a reliable route for incidents and requests during evenings, nights and weekends.
Many organisations have users or systems that need support beyond standard office hours. Our out-of-hours IT service can extend coverage for evenings, nights or weekends and coordinate customer care support, helping teams manage technical issues during agreed out-of-hours cover.
In a global marketplace, your customers could be anywhere, in any time zone. Our out-of-hours support extends agreed coverage beyond standard working hours; full 24/7/365 support can be arranged separately when needed.
Our offshore managed IT services are not only high-quality but also cost-effective, allowing you to get more for less.
Quick and efficient problem resolution leads to happier customers, which in turn leads to increased loyalty and more business.
Our out-of-hours support integrates seamlessly with your existing infrastructure. Whatever your platforms and support tools, our team can work as an extension of your current setup, ensuring a smooth transition.
By leveraging our offshore managed IT services, you can expect to reduce your operational costs significantly while increasing coverage and quality.
The transition process is designed to be quick and hassle-free. Typically, it takes a matter of days to fully integrate our services into your existing setup.
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Trusted by IT leaders across finance, education, retail and manufacturing.
Who we’ve supported
India
808 & 809, Lodha Supremus 2, Road No. 22, Thane West, Maharashtra, India 400604.
UK
75 Shelton Street, Covent Garden, London, WC2H 9JQ
Phone
London | Mumbai: +44 207 660 4242
New York: +1 315 400 2172
