Dedicated, around-the-clock IT support is available for organisations that need help beyond standard business hours, with agreed response priorities, escalation routes and coverage for critical operations. This offering is tailored for businesses requiring consistent support for their IT infrastructure, service desk, or end-user services.
With competitive pricing, expert IT professionals, and a proactive approach, ServiceJi’s 24x7x365 support ensures your business has the tailored assistance it needs to thrive.
Let us take care of your IT support while you focus on growing your business. Contact us today!
| Priority | Response Time | Resolution Time |
|---|---|---|
| P1 | 15 min | 2 hour |
| P2 | 30 min | 4 hour |
| P3/P4 | Based on client requirements | Based on client requirements |
Development, organization, and regular updates of documentation, and troubleshooting guides.
24×7 dedicated support staff for 365 days a year, covering all time zones.
Continuous monitoring of systems to detect and resolve issues before they impact operations.
Multi-channel support including email, chat, voice, and ticketing tools.
A dedicated account manager to handle escalations, reporting, and client coordination.
Monthly performance reports on ticket trends, SLA compliance, and improvement suggestions.
Round-the-clock support gives users a clear route to assistance whenever issues occur. We agree response priorities, escalation routes and service levels during onboarding, so your team knows what to expect.
Flexible pricing allows for scaling as your business grows or your support scope increases/decreases.
Access to a trained and experienced team of service desk professionals with deep technical expertise across various domains.
Competitive pricing offers cost-effective solutions with top-tier support, monitoring, analytics, and knowledge management.
India
808 & 809, Lodha Supremus 2, Road No. 22, Thane West, Maharashtra, India 400604.
UK
75 Shelton Street, Covent Garden, London, WC2H 9JQ
Phone
London | Mumbai: +44 207 660 4242
New York: +1 315 400 2172
Who we’ve supported
What Our Clients Say
Trusted by IT leaders across finance, education, retail and manufacturing.
