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24/7 Dedicated IT support services

Reliable & round-the-clock assistance

24x7x365 support model

Comprehensive dedicated, around-the-clock support available 24×7 every day of the year, ensuring uninterrupted service, rapid response times, and high availability for critical operations. This offering is tailored for businesses requiring consistent support for their IT infrastructure, service desk, or end-user services.

SLA adherence (Email/Ticketing portal)

Priority Response Time Resolution Time
P1 15 min 2 hour
P2 30 min 4 hour
P3/P4 Based on client requirements Based on client requirements

Why ServiceJi?

With competitive pricing, expert IT professionals, and a proactive approach, ServiceJi’s 24x7x365 support ensures your business has the tailored assistance it needs to thrive.

Let us take care of your IT support while you focus on growing your business. Contact us today!

Service features

Knowledge base management

Development, organization, and regular updates of documentation, and troubleshooting guides.

24x7x365 coverage

24×7 dedicated support staff for 365 days a year, covering all time zones.

Proactive monitoring

Continuous monitoring of systems to detect and resolve issues before they impact operations.

Support channel support

Multi-channel support including email, chat, voice, and ticketing tools.

Dedicated account management

A dedicated account manager to handle escalations, reporting, and client coordination.

 

Reports and analytics

Monthly performance reports on ticket trends, SLA compliance, and improvement suggestions.

Why choose this model?

Reliability

Guaranteed SLA adherence with ‘always-on’ availability ensures uninterrupted business continuity and end-user satisfaction.

Scalability

Flexible pricing allows for scaling as your business grows or your support scope increases/decreases.

Expertise

Access to a trained and experienced team of service desk professionals with deep technical expertise across various domains.

Value

Competitive pricing offers cost-effective solutions with top-tier support, monitoring, analytics, and knowledge management.

What Our Clients Say

Trusted by enterprises worldwide for exceptional IT support services.

“ServiceJi have delivered a fantastic service for us absolutely consistently. I would recommend trusting them to deliver your IT requirements.”

James Peterson
Chief Technology Officer

“We have been delighted with the service ServiceJi provided for 2 View Group. The process of outsourcing seemed daunting at first, but this was quickly resolved by the excellent customer service the team provided.”

Sarah Mitchell
Vice President of IT

“ServiceJi have been providing IT support and help desk services for Maark since 2018. The team has helped manage some of our most mission-critical applications. They’ve been great collaborators for our business.”

David Carter
Chief Information Officer

“ServiceJi offers a highly professional service with a dedicated and passionate team. We would like to thank them for the 5 years of hard work and support provided to our clients.”

Richard Lewis
Head of IT Operations

“The contribution made by ServiceJi was beyond our expectations in terms of speed, quality, and cost saving. What we appreciated most was the flexibility and transparency displayed by the team. We would definitely like to work with them in the future and recommend them to any business looking to outsource.”

Megan Ross
Senior Software Developer

Let's Get Some Pricing To You

India
808 & 809, Lodha Supremus 2, Road No. 22, Thane West, Maharashtra, India 400604.

UK
75 Shelton Street, Covent Garden, London, WC2H 9JQ

Phone
London | Mumbai: +44 207 660 4242
New York: +1 315 400 2172