How ServiceJi supports real-world platforms

Case studies by service type

Our case studies reflect long-term, partnership-led engagements across help desk operations, service desk, CMS platforms, managed cloud services, and network and platform operations. Each case study demonstrates how structured delivery, disciplined operations, and close collaboration help organisations maintain reliability, scale safely, and reduce operational risk.

Sitecore CMS support services

Enterprise Sitecore platforms require precise content operations, strict governance, and dependable incident handling. ServiceJi provides Sitecore CMS support services that focus on stability, publishing control, and coordination across development and deployment teams.

Aston Martin case study:

Enterprise Sitecore CMS support services on Azure for global websites
Supporting Sitecore 9 CMS on Azure with controlled publishing, incident response, and cross-team coordination for high-visibility global platforms.
Read the case study: Sitecore CMS support services for Aston Martin.

HSBC Pensions case study:

ServiceJi supported HSBC Pensions with Sitecore CMS support services along with CMS BAU support.
Read the case study: Sitecore CMS support services for HSBC Pensions.

Learn more: Sitecore CMS support services for enterprise websites.

Outsourced help desk services

ServiceJi delivers outsourced help desk services that operate as an extension of internal teams. These engagements focus on responsiveness, operational discipline, and long-term continuity rather than transactional ticket handling.

Honor Education case study:

Outsourcing help desk to India to support rapid growth. Helping a fast-growing education organisation scale support capacity while maintaining service quality and freeing internal teams to focus on strategy.
Read the case study: Honor Education help desk outsourcing case study.

Maark case study:

Long-term outsourced help desk support for mission-critical platforms. Providing multi-year help desk and operational support for mission-critical applications, including direct collaboration with end customers.
Read the case study: Maark outsourced help desk case study.

Learn more: Why companies outsource help desk to India.

Managed CMS and cloud support services

Managed CMS and cloud support services provide a single operational layer across content platforms, cloud infrastructure, and supporting services. This model ensures continuity, visibility, and accountability for mission-critical digital platforms.

GambleAware case study:

Managed CMS development, AWS support, and 24/7 cloud operations.
Supporting Drupal and Umbraco platforms, AWS infrastructure, DNS management, and continuous cloud operations for a mission-driven organisation.
Read the case study: Managed CMS and cloud support services for GambleAware.

Learn more: Managed CMS and cloud support services for enterprise and nonprofit platforms.

Managed digital platform services

Managed digital platform services bring together CMS support, cloud operations, service desk delivery, and coordination across agency and partner ecosystems under a single delivery model.

Mercedes-Benz Vans case study:

Managed digital platform services within a global agency ecosystem.
Delivering day-to-day managed services, CMS and cloud support, and structured knowledge transfer.
Read the case study: Managed digital platform services for Mercedes-Benz Vans

Learn more: Managed digital platform services for enterprise organisations.

Case studies by industry

Automotive

Aston Martin
Mercedes-Benz Vans

Finance

HSBC Pensions

Education

Honor Education

Technology platforms

Maark

Nonprofit and public interest

GambleAware

What these case studies demonstrate

ServiceJi value partnership-led delivery rather than transactional support, along with long-term operational ownership and continuity. Expect enterprise-grade governance and escalation discipline. Reliable execution across CMS, cloud, help desk, and platform operations comes as standard.

These engagements show how structured managed services can reduce risk, improve reliability, and support growth without adding internal complexity.

Next steps

Why choose ServiceJi for outsourced support?

Reliability

Guaranteed SLA adherence with ‘always-on’ availability ensures uninterrupted business continuity and end-user satisfaction.

Scalability

Flexible pricing allows for scaling as your business grows or your support scope increases/decreases.

Expertise

Access to a trained and experienced team of service desk professionals with deep technical expertise across various domains.

Value

Competitive pricing offers cost-effective solutions with top-tier support, monitoring, analytics, and knowledge management.

What Our Clients Say

Trusted by enterprises worldwide for exceptional IT support services.

“ServiceJi have delivered a fantastic service for us absolutely consistently. I would recommend trusting them to deliver your IT requirements.”

James Peterson
Chief Technology Officer

“We have been delighted with the service ServiceJi provided for 2 View Group. The process of outsourcing seemed daunting at first, but this was quickly resolved by the excellent customer service the team provided. Both the quality and speed of the work was superb for the project, and we won’t hesitate in using ServiceJi in future.”

Sarah Mitchell
Vice President of IT

“ServiceJi have been providing IT support and help desk services for Maark since 2018. The team at ServiceJi has, in those years, helped manage some of our most mission-critical applications. They’ve been great collaborators for our business, and worked directly with our clients on many occasions to help address issues directly as a part of our team. We’ve been lucky to have them.”

David Carter
Chief Information Officer

“ServiceJi offers a highly professional service with a dedicated and passionate team. We would like to thank them for the 5 years of hard work and support provided to our clients.”

Richard Lewis
Head of IT Operations

“The contribution made by ServiceJi was beyond our expectations in terms of speed, quality, and cost saving. What we appreciated most was the flexibility and transparency displayed by the team. We would definitely like to work with them in the future and recommend them to any business looking to outsource.”

Megan Ross
Senior Software Developer

“We have just completed a 2 year project with ServiceJi providing a team in Mumbai. I have been impressed by the professionalism of ServiceJi in setting this up for us, taking away a substantial amount of the frustration associated with establishing the team. Even more reassuring was the ability ServiceJi showed to maintain and manage the team as our requirements changed and developed. The ServiceJi team are very flexible in the service provided, are always available, and happy to help when it is needed.”

Sophia Parker
IT Service Delivery Manager

“ServiceJi operate as our supplier of Managed Services. They have effectively reviewed IT infrastructure, made recommendations and ensured we operated efficiently. The service desk is always friendly, communicative and able to assist regardless of the level of knowledge of users. Onboarding was surprisingly seamless and pain-free. ServiceJi is our ‘go-to’ IT support company in the areas that we have utilized them in.”

Grace Martin
Senior IT Project Manager

“We were delighted by the way ServiceJi handled support services for us and we consider them to be an extension and our partner in IT support. We have found their responsiveness to incidents at all stages and commitment to get the job done to be excellent.”

Olivia Gray
Senior Database Administrator

Let's Get Some Pricing To You

India
808 & 809, Lodha Supremus 2, Road No. 22, Thane West, Maharashtra, India 400604.

UK
75 Shelton Street, Covent Garden, London, WC2H 9JQ

Phone
London | Mumbai: +44 207 660 4242
New York: +1 315 400 2172