How ServiceJi supports real-world platforms

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Case studies by service type

Our case studies reflect long-term, partnership-led engagements across help desk operations, service desk, CMS platforms, managed cloud services, and network and platform operations. Each case study demonstrates how structured delivery, disciplined operations, and close collaboration help organisations maintain reliability, scale safely, and reduce operational risk.

Sitecore CMS support services

Enterprise Sitecore platforms require precise content operations, strict governance, and dependable incident handling. ServiceJi provides Sitecore CMS support services that focus on stability, publishing control, and coordination across development and deployment teams.

Aston Martin case study:

Enterprise Sitecore CMS support services on Azure for global websites
Supporting Sitecore 9 CMS on Azure with controlled publishing, incident response, and cross-team coordination for high-visibility global platforms.
Read the case study: Sitecore CMS support services for Aston Martin.

HSBC Pensions case study:

ServiceJi supported HSBC Pensions with Sitecore CMS support services along with CMS BAU support.
Read the case study: Sitecore CMS support services for HSBC Pensions.

Outsourced help desk services

ServiceJi delivers outsourced help desk services that operate as an extension of internal teams. These engagements focus on responsiveness, operational discipline, and long-term continuity rather than transactional ticket handling.

Honor Education case study:

Outsourcing help desk to India to support rapid growth. Helping a fast-growing education organisation scale support capacity while maintaining service quality and freeing internal teams to focus on strategy.
Read the case study: Honor Education help desk outsourcing case study.

Maark case study:

Long-term outsourced help desk support for mission-critical platforms. Providing multi-year help desk and operational support for mission-critical applications, including direct collaboration with end customers.
Read the case study: Maark outsourced help desk case study.

Managed CMS and cloud support services

Managed CMS and cloud support services provide a single operational layer across content platforms, cloud infrastructure, and supporting services. This model ensures continuity, visibility, and accountability for mission-critical digital platforms.

GambleAware case study:

Managed CMS development, AWS support, and 24/7 cloud operations. Supporting Drupal and Umbraco platforms, AWS infrastructure, DNS management, and continuous cloud operations for a mission-driven organisation.
Read the case study: Managed CMS and cloud support services for GambleAware.

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UK
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Phone
London | Mumbai: +44 207 660 4242
New York: +1 315 400 2172

Managed digital platform services

Mercedes-Benz Vans case study:

Managed digital platform services within a global agency ecosystem.
Delivering day-to-day managed services, CMS and cloud support, and structured knowledge transfer.
Read the case study: Managed digital platform services for Mercedes-Benz Vans

How can ServiceJi support your software systems?

Reliability

Guaranteed SLA adherence with ‘always-on’ availability ensures uninterrupted business continuity and end-user satisfaction.

Scalability

Flexible pricing allows for scaling as your business grows or your support scope increases/decreases.

Expertise

Access to a trained and experienced team of service desk professionals with deep technical expertise across various domains.

Value

Competitive pricing offers cost-effective solutions with top-tier support, monitoring, analytics, and knowledge management.

Case studies by industry

Let’s talk about your service desk needs

Get in touch with our specialists to discuss your requirements.

London | Mumbai: +44 207 660 4242
New York: +1 315 400 2172

info@serviceji.co

What these case studies demonstrate

ServiceJi value partnership-led delivery rather than transactional support, along with long-term operational ownership and continuity. Expect enterprise-grade governance and escalation discipline. Reliable execution across CMS, cloud, help desk, and platform operations comes as standard. These engagements show how structured managed services can reduce risk, improve reliability, and support growth without adding internal complexity.

Testimonials

What Our Clients Say

Trusted by IT leaders across finance, education, retail and manufacturing.

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The contribution made by ServiceJi has been nothing but exceptional. They took the pain out of recruiting, offering an approachable and cost-effective solution — and consistently delivered on the team they now supply.

James Peterson

Head of Service Delivery

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Their support model is service-led and they deliver consistently. Every one of our escalations is dealt with tight controls and clear communication — the smoothest outsourced service we've been provided.

Sarah Mitchell

IT Operations Lead

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ServiceJi have been providing IT support and help desk services for us since 2019. We have continued to expand the scope of what they do because they consistently exceed expectations.

David Carter

Chief Information Officer

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ServiceJi offers a highly professional service with a dedicated and passionate team. We would like to thank them for the 5 years of hard work and support provided to our clients.

Richard Lewis

Head of IT Operations

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The contribution made by ServiceJi was beyond our expectations in terms of speed, quality, and cost saving. What we appreciated most was the flexibility and transparency displayed by the team. We would definitely like to work with them in the future and recommend them to any business looking to outsource.

Megan Ross

Senior Software Developer