Multi-cloud platform support and development services to optimize cloud infrastructure. Remote monitoring and management (RMM) to proactively identify & resolve cloud infra issues.
Affordable expert cloud infrastructure support
Our offshore cloud infrastructure support specialists assist organisations around the globe with everything from planning and design through to deployment, administration, and BAU support.
We recognise that every organisation is unique, which is why we provide a choice of support options to match your individual requirements. To learn more about our DevOps and cloud deployment services, reach out to us.
Flexible, scalable, multi-channel help desk IT support
We are expert in managing cloud infrastructure across many platforms, including AWS, Azure, and Google Cloud Platform.
We provide the development and deploying of cloud-based apps with extensive expertise in a wide range of cloud-native technologies, including Kubernetes, Docker, and Terraform.
We can assist you in implementing and managing a remote monitoring and management (RMM) system, providing you with visibility into your cloud infrastructure, swiftly identifying and resolving issues.
Let’s talk about your cloud support needs
Get in touch with our specialists to discuss your requirements.
London | Mumbai: +44 207 660 4242
New York: +1 315 400 2172
Cloud support tailored to your business
ServiceJi supports cloud infrastructure through agreed monitoring, incident response, configuration and access administration, routine maintenance and technical escalation. We tailor the scope to your platforms, support hours, security requirements and internal IT responsibilities, whether you need ongoing operations or additional specialist capacity.
For an example of cloud operations in practice, see our GambleAware managed CMS and cloud support case study. For data protection and restore planning, explore Managed Backup and Recovery.
Why use ServiceJi for cloud infrastructure support?
If you’re evaluating outsourced cloud infrastructure support, we can review your platforms, clarify responsibilities, agree coverage and escalation requirements, and provide a proposal based on the support you need. Start here: contact us / get pricing
Offshore cloud infrastructure support is significantly less expensive than traditional in-house support and can be rapidly scaled up or down as needed.
Outsourcing cloud infrastructure support to ServiceJi allows our clients to be more nimble in their development and deployment and more responsive to change.
Offshore cloud infra support focused on security in protecting your data and apps, along with improvements in dependability, availability and redundancy levels.
Cloud infrastructure support service FAQs
A cloud infrastructure is the virtualized infrastructure used to provide cloud computing services. This infrastructure consists of cloud-hosted virtual servers, storage, networking, and other resources.
Outsourced cloud support can extend your IT team’s capacity and provide clearer ownership of routine operations, incidents and escalations. ServiceJi agrees responsibilities and support hours with you, so internal specialists can focus on priorities that require their attention.
Support can cover agreed workloads and infrastructure components across platforms such as AWS, Microsoft Azure and Google Cloud, including virtual servers, storage, networking and cloud-hosted applications. The platforms, access and tasks included are defined during scoping.
Depending on your requirements, day-to-day support can include monitoring agreed health indicators, investigating incidents, managing access and configuration requests, coordinating maintenance, escalating to specialists and reporting on service performance.
We establish which tasks ServiceJi owns, which stay with your internal team and when incidents should be escalated. Shared ticketing, documented procedures and regular service reviews can help maintain visibility and control without duplicating effort.
Pricing depends on the cloud platforms and workloads supported, the number and complexity of environments, coverage hours, incident volumes and agreed service levels. We review your requirements and provide a tailored scope and quotation rather than a standard price that may not fit.
Typical controls include multi-factor authentication, least-privilege access, encryption, logging, patching, backup protection and regular review of security settings. The appropriate safeguards and who manages them depend on your cloud platforms and agreed responsibilities.
Cloud support can help monitor agreed backups, investigate failed jobs, coordinate restores and assist with recovery testing where those tasks are included in the service. Recovery time and recovery point targets should be agreed in advance and tested against the needs of each system.
What Our Clients Say
Trusted by IT leaders across finance, education, retail and manufacturing.
India
808 & 809, Lodha Supremus 2, Road No. 22, Thane West, Maharashtra, India 400604.
UK
75 Shelton Street, Covent Garden, London, WC2H 9JQ
Phone
London | Mumbai: +44 207 660 4242
New York: +1 315 400 2172
Who we’ve supported
