ServiceJi provides outsourced customer support for businesses that need reliable, professional assistance across phone, email, live chat and ticketing channels. Our teams support customer enquiries, account and product questions, technical troubleshooting, service coordination, complaints, follow-ups and after-sales care. We work as an extension of your business, following your processes, service standards and escalation procedures, with dedicated or shared support models tailored to your needs.
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Outsourcing customer care can reduce the cost and complexity of recruiting, scheduling and managing an in-house team while retaining visibility over customer interactions. ServiceJi works to your agreed processes, quality standards and escalation rules, with reporting that helps you monitor the service and identify opportunities for improvement. Our article on human support alongside AI explains why customer experience and effective escalation matter.
Choose a dedicated customer care team, shared support resources or a blended model according to enquiry volumes, operating hours and the knowledge your customers need. We tailor workflows, onboarding and escalation paths to your business.
ServiceJi handles customer conversations through phone, email, live chat and ticketing channels. Our teams follow your brand guidelines, knowledge resources and escalation procedures so customers receive consistent assistance across channels. For more on consistent experiences across channels, see our guide to omnichannel customer support.
Frontline teams aim to resolve common customer enquiries at first contact and route complex product or technical issues to the right specialist. Where needed, ServiceJi can provide second- and third-line technical expertise, including application support. Businesses seeking support for their own employees can explore our outsourced IT help desk or broader IT service desk outsourcing services.
Pricing depends on contact volume, support channels, operating hours, required skills and whether the service uses dedicated or shared resources. We assess these requirements before preparing a proposal.
We agree workflows, escalation procedures and reporting measures with each client, then review service performance against those requirements to identify improvements.
India
808 & 809, Lodha Supremus 2, Road No. 22, Thane West, Maharashtra, India 400604.
UK
75 Shelton Street, Covent Garden, London, WC2H 9JQ
Phone
London | Mumbai: +44 207 660 4242
New York: +1 315 400 2172
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