ServiceJi is a worldwide expert in IT service management, assisting organizations in fast-tracking their adoption of Service Management best practices via our consultancy, IT support, and ITSM technology services. Our ITSM solutions aid our clients in their comprehensive service management endeavors, integrating people, processes, and technology. Anticipate excellence. Choose ServiceJi.
Why outsource service desk support to India?
Organisations gain from outsourcing service desk to India in a number of ways, the most important being:
Cost savingForeign exchange differentials allow foreign businesses to acquire high-quality services for less. The salaries for those professionals in Indian-based offshored service desk organizations are equivalent in buying power to those in Western companies so the only losers are those organizations not availing themselves of this opportunity.
Quality firstIndia first started providing technical and customer care support globally in 2000 (remember the Y2K drama that didn’t materialize?). India continues to be the most trusted territory for service desk support because of its history of highest quality support.
Wide-ranging skillsetsIndia offers a huge pool of knowledgeable and experienced tech and customer care support experts, trained in leading-edge support technologies and protocols.
24/7/365 supportIndia’s time zone sits perfectly between Europe and the USA. From San Francisco to Melbourne and all points in between, India supports round-the-clock.
Scalability Indian service desk providers have the ability to quickly scale services up or down because of the pool of resources available.
OK, but why ServiceJi?
Choose ServiceJi - outsourcing support since 2005.
You're safe in our hands
Since 2005, ServiceJi has been providing outstanding support services to clients around the world from our bases in India.
Corporate privacy
We take care of corporate confidentiality because we know how valuable your creations are.
Experience
ServiceJi is a global tech and customer care support services provider that has been in business since 2005.
outsourcing support since 2005.
24/7/365
Our offices in India are open around the clock, every day of the year supporting our clients globally, across all time zones from West Coast USA to East Coast Australia.
Operational excellence
We at ServiceJi take great pride in the quality of our operations. We seek out projects where our expertise in blending individualized human intervention with automation may culminate in improved quality and lower costs for our clients. Our offices are located in India providing technical and customer care support globally.
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What are our clients saying?
"ServiceJi have delivered a fantastic service for us absolutely consistently. I would recommend trusting them to deliver your IT requirements."
Chris York
Managing Director, MOT Education“It has been a wonderful experience working with ServiceJi. The turnaround time was very quick and the database quality was excellent. We had a pretty niche requirement and ServiceJi met the challenge. I like how they replace any inaccurate leads, not that we had many of those. A very positive experience. Highly recommended for database building projects.”
Rob Sahi
Director, Future Forward Digital"We have been delighted with the service ServiceJi provided for 2 View Group. The process of outsourcing seemed daunting at first, but this was quickly resolved by the excellent customer service the team provided. Both the quality and speed of the work was superb for the project, and we won't hesitate in using ServiceJi in future."
Diederik Smet, View
Marketing Manager"ServiceJi have been providing IT support and help desk services for Maark since 2018.
The team at ServiceJi has, in those years, helped manage some of our most mission-critical applications. They’ve been great collaborators for our business, and worked directly with our clients on many occasions to help address issues directly as a part of our team. We’ve been lucky to have them."
Michael Colombo | MAARK: A WillowTree Company
Partner, Managing Director"ServiceJi offers a highly professional service with a dedicated and passionate team.
We would like to thank them for the 5 years of hard work and
support provided to our clients."
Ted Ryan | Barclays
Service Delivery Director"The contribution made by ServiceJi was beyond our expectations in terms of speed, quality, and cost saving. What we appreciated most was the flexibility and transparency displayed by the team. We would definitely like to work with them in the future and recommend them to any business looking to outsource."
Naazim Shaikh | Agoda
Head - Operations"We have just completed a 2 year project with ServiceJi providing a team in Mumbai. I have been impressed by the professionalism of ServiceJi in setting this up for us, taking away a substantial amount of the frustration associated with establishing the team. Even more reassuring was the ability ServiceJi showed to maintain and manage the team as our requirements changed and developed. The ServiceJi team are very flexible in the service provided, are always available, and happy to help when it is needed."
John Hannawin | I-Next limited
Managing Director"ServiceJi operate as our supplier of Managed Services. They have effectively reviewed IT infrastructure, made recommendations and ensured we operated efficiently.
The service desk is always friendly, communicative and able to assist regardless of the level of knowledge of users. Onboarding was surprisingly seamless and pain-free. ServiceJi is our ‘go-to’ IT support company in the areas that we have utilized them in."
Russell Rodriguez | GE Healthcare
Service Delivery Manager"We were delighted by the way ServiceJi handled support services for us and we consider them to be an extension and our partner in IT support. We have found their responsiveness to incidents at all stages and commitment to get the job done to be excellent."
