IT support needs can vary significantly from one month to the next. For businesses that don’t require continuous support or experience seasonal fluctuations in ticket volumes, ServiceJi’s Per incident-hour support offers the perfect solution. This flexible, pay-as-you-go model ensures you only pay for the time spent resolving your issues, making it a cost-effective choice for businesses of all sizes.
| Priority | Response Time | Resolution Time |
|---|---|---|
| P1 (Critical) issues | 15 min | 2 hour |
| P2 | 30 min | 4 hour |
| P3/P4 | Based on client requirements | Based on client requirements |
Support is available anytime, ensuring critical issues are addressed promptly, even outside of regular business hours.
Whether via email, chat, voice, or ticketing tools, you can access assistance in the way that’s most convenient for you.
Our proactive approach helps identify and address issues before they escalate, saving you time and minimizing disruption.
Monthly reports provide visibility into incident trends and resolution times, offering insights to optimize your IT processes.
With competitive pricing and a focus on flexibility, ServiceJi’s per incident-hour support is your go-to solution for efficient and tailored IT assistance.
Let us take care of your IT support while you focus on growing your business. Contact us today!
India
808 & 809, Lodha Supremus 2, Road No. 22, Thane West, Maharashtra, India 400604.
UK
75 Shelton Street, Covent Garden, London, WC2H 9JQ
Phone
London | Mumbai: +44 207 660 4242
New York: +1 315 400 2172
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What Our Clients Say
Trusted by IT leaders across finance, education, retail and manufacturing.
