If the level of incidents and service requests are not high enough to warrant a dedicated service desk then choose our shared service desk support for considerable cost-savings
Flexible shared ‘bureau’ service desk support
Our shared service desk support, also known as bureau service desk support, is an extremely affordable option many of our clients choose when coverage is required but the rate of incidents is low. Why pay for support resource dedicated only to your support processes if there are downtimes?
Bureau service desk refers to our outsourced IT service desk model in which a team delivers IT support services to more than one customer at a much-reduced cost than with a team dedicated to supporting your business alone. Our support teams act as a “bureau” and provide IT services to customers who do not have the resources, expertise, or capacity to provide these services in-house but do not need the expense of a dedicated team.
In this model, our bureau service desk delivers technical and IT support services such as incident management and service request management to provide our customers with a cost-effective and efficient way to manage IT service delivery while freeing up in-house resources to focus on other critical business operations.
ServiceJi shared technical support working as an extension to your team
IT service desk support to 'wow' your user base
ServiceJi has all the expertise and experience you need, without the expense and commitment involved in recruiting and retaining in-house staff. Either contact us for a sparkly new bureau-style service desk or click here to see how we will transition your service desk painlessly and rapidly to our expert and experienced service desk teams.
Shared service desk but laser focused on support of your business
Many clients come to us with stories of poor technical support experiences with other providers of shared technical service desk. When spread too thinly support personnel struggle with response and resolution metrics and so ServiceJi ensure that no end-user will ever know that the support they experience is not entirely 100% dedicated to your company support. The in-depth knowledge transfer and transition of the service desk to us is seamless but exhaustive.
Our team of experienced technicians provides a single point of contact for all of your IT support needs, ensuring prompt and effective resolution of issues.
With our shared service desk services, you’ll enjoy:
1. A dedicated team of experts to manage your IT support requests
2. 24/7 availability for critical incidents
3. Fast resolution times for your IT issues
4. A user-friendly portal for easy tracking and reporting
5. Customizable service-level agreements to meet your specific needs
A seamless transfer to ServiceJi offshore service desk
The thought of transferring to an outsourced service desk is often blighted by fears that the transfer will be painful and onerous. Nothing could be further from the truth when outsourcing service desk to us. We will hand-hold you and your team through the discovery processes, toolset configuration, knowledge-transfer and service desk handover. Once the service desk is transitioned then we implement ongoing service monitoring to ensure the new efficiencies are maintained.
Benefits of outsourcing technical support & service desk to ServiceJi
Inexpensive
An offshore service desk team driving your costs down
World-class
Your contact is with us in the UK from sales to day-to-day account management
Delight your end-users
A service desk made up of expert people and expert systems
Tailored packages
A service desk to perfectly suit your requirements
Open all hours
Outsource your service desk 24/7/365 or whatever timings suit you best
A natural extension to your business
Our offshore service desk seamlessly connects with your existing operations
What are our clients saying?
"ServiceJi have delivered a fantastic service for us absolutely consistently. I would recommend trusting them to deliver your IT requirements."
"We have been delighted with the service ServiceJi provided for 2 View Group. The process of outsourcing seemed daunting at first, but this was quickly resolved by the excellent customer service the team provided. Both the quality and speed of the work was superb for the project, and we won't hesitate in using ServiceJi in future."
"ServiceJi have been providing IT support and help desk services for Maark since 2018.
The team at ServiceJi has, in those years, helped manage some of our most mission-critical applications. They’ve been great collaborators for our business, and worked directly with our clients on many occasions to help address issues directly as a part of our team. We’ve been lucky to have them."
"ServiceJi offers a highly professional service with a dedicated and passionate team.
We would like to thank them for the 5 years of hard work and
support provided to our clients."
"The contribution made by ServiceJi was beyond our expectations in terms of speed, quality, and cost saving. What we appreciated most was the flexibility and transparency displayed by the team. We would definitely like to work with them in the future and recommend them to any business looking to outsource."