Optimized IT support for growing businesses
Managing IT support efficiently is crucial for small and medium-sized businesses. ServiceJi’s shared support model is designed to meet this need by offering high-quality IT support through a resource-sharing approach. This model combines expertise, reliability, and cost-effectiveness, making it the ideal choice for businesses with moderate ticket volumes that need continuous support without the high costs of dedicated resources.
With competitive pricing, expert IT professionals, and a proactive approach, ServiceJi’s shared support ensures your business has the tailored assistance it needs to thrive.
Let us take care of your IT support while you focus on growing your business. Contact us today!
SLA adherence (Email/Ticketing portal)
| Priority | Response Time | Resolution Time |
|---|---|---|
| P1 | 1 hour | 6 hour |
| P2 | 2 hour | 12 hour |
| P3/P4 | Based on client requirements | Based on client requirements |
Dedicated pool of experienced agents with Optimal resource allocation to ensure service quality.
Access support via email, chat, voice, or ticketing tools. This flexibility ensures that clients can reach out for assistance through their preferred communication channels.
Continuous monitoring of systems to detect and resolve issues before they impact operations as part of the ‘Incident-Hours’ quota.
Continuous support is provided throughout the year, ensuring your business operations never face downtime. The model caters to businesses operating across multiple time zones, providing round-the-clock availability.
Each client is assigned a dedicated account manager to handle escalations, coordinate reporting, and streamline communication. The account manager acts as a single point of contact, ensuring smooth collaboration and faster resolution of any concerns.
Monthly performance reports provide valuable insights into ticket trends, SLA compliance, and areas for improvement.These reports enable businesses to monitor support efficiency and optimize their processes.
India
808 & 809, Lodha Supremus 2, Road No. 22, Thane West, Maharashtra, India 400604.
UK
75 Shelton Street, Covent Garden, London, WC2H 9JQ
Phone
London | Mumbai: +44 207 660 4242
New York: +1 315 400 2172
By sharing resources across clients, operational costs are significantly reduced without compromising service quality.
The model is flexible enough to handle fluctuating ticket volumes, making it an excellent choice for growing businesses.
Have access to a pool of experienced agents ensures that even complex technical issues are resolved efficiently.
ServiceJi provides industry-leading support at a cost-effective rate, ensuring a strong ROI and maximum value for every dollar spent.
What Our Clients Say
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ServiceJi excels as a managed IT services provider, delivering 24/7 bespoke service desks and comprehensive support since 2005.
