What is incident management? definition and best practices
- May 15, 2024
- Melanie Hofmann
- Information technology
- No Comments
Incident management is integral to IT operations, maintaining operational stability and enhancing efficiency. It involves processes and practices designed to identify, analyze, and correct hazards to prevent future occurrences…
Service level agreements in outsourced service desks
- May 6, 2024
- Melanie Hofmann
- Technical support
- No Comments
We’ve all been there. Whether it’s a broken laptop at work, an unresponsive software tool, or a network outage, waiting for IT support can be stressful. Now, imagine dealing with these issues in an outsourced IT environment ….
Best practices for multilingual IT support
- April 24, 2024
- Melanie Hofmann
- Information technology
- No Comments
Have you ever had a workday ruined by a frozen screen, a lost password, or a system outage right before an important client call? Frustrating, right? Now, imagine running a business …
Considerations on service desk outsourcing vs. offshoring
- March 29, 2024
- Melanie Hofmann
- Technical support
- No Comments
Ever called customer support and had your issue resolved in minutes? That’s the power of an efficient service desk. Now, imagine your business having the same level of IT support…
How automation and AI are redefining IT outsourcing services
- March 15, 2024
- Melanie Hofmann
- Information technology
- No Comments
Imagine this: You’re running a business, juggling multiple tasks, and IT issues keep slowing you down. Maybe it’s a network problem, a software glitch, or just an outdated system that isn’t keeping up. …