Digital illustration of virtual help desk support with a headset and various IT support icons in green and blue colors, representing ServiceJi's brand.

Benefits of outsourcing IT helpdesk services

  • Melanie Hofmann
  • Technical support
  • No Comments

You call IT, but the response is slow. Maybe they’re swamped, or the in-house team is stretched too thin. Frustrating, right? Now, imagine your whole business relying on that same overburdened …

A digital illustration of a modern, high-tech command center. The scene includes several professionals

What is incident management? definition and best practices

  • Melanie Hofmann
  • Information technology
  • No Comments

Incident management is integral to IT operations, maintaining operational stability and enhancing efficiency. It involves processes and practices designed to identify, analyze, and correct hazards to prevent future occurrences…

A digital illustration representing a Service Level Agreement for outsourced service desks

Service level agreements in outsourced service desks

  • Melanie Hofmann
  • Technical support
  • No Comments

Service Level Agreements (SLAs) serve as a foundational element in outsourced IT service desk and help desk operations. They establish the service standards and expectations between the service provider and the customer, outlining…

multilingual support with headphone

Best practices for multilingual IT support

  • Melanie Hofmann
  • Information technology
  • No Comments

The internet has totally changed the game for businesses, letting them go global. When you’re running an international business, it’s super important that employees from all over the world can stay in touch…

service desk outsourcing

Considerations on service desk outsourcing vs. offshoring

  • Melanie Hofmann
  • Technical support
  • No Comments

Ever called customer support and had your issue resolved in minutes? That’s the power of an efficient service desk. Now, imagine your business having the same level of IT support…