What is incident management? definition and best practices
- May 15, 2024
- subendhu
- Information technology
- No Comments
Incident management is integral to IT operations, maintaining operational stability and enhancing efficiency. It involves processes and practices designed to identify, analyze, and correct hazards to prevent future occurrences…
Service level agreements in outsourced service desks
- May 6, 2024
- subendhu
- Technical support
- No Comments
Service Level Agreements (SLAs) serve as a foundational element in outsourced IT service desk and help desk operations. They establish the service standards and expectations between the service provider and the customer, outlining…
Best practices for multilingual IT support
- April 24, 2024
- subendhu
- Information technology
- No Comments
The internet has totally changed the game for businesses, letting them go global. When you’re running an international business, it’s super important that employees from all over the world can stay in touch…
Considerations on service desk outsourcing vs. offshoring
- March 29, 2024
- Jaini Shah
- Technical support
- No Comments
Deciding to outsource or offshore your service desk is a big move, and getting it right matters a lot for anyone in the business world. It’s like picking a reliable teammate for a crucial project. Your service desk isn’t just another part …
How automation and AI are redefining IT outsourcing services
- March 15, 2024
- Jaini Shah
- Information technology
- No Comments
IT outsourcing is a significant player for businesses, allowing them to delegate tech-related tasks to those who know them best. IT outsourcing services are undergoing an important transformation, with Automation and…