Outsourcing help desk: pros and cons debunked

You’re in the middle of an important presentation, and suddenly, your system crashes. You call IT, only to find they’re overwhelmed with other requests. Now, imagine this….

Technical support on high alert after global windows outages

You’re in the middle of an important meeting, a deadline looms, and suddenly—your screen turns blue. Panic sets in. You frantically restart, but nothing works. Now imagine this…..

How to improve your remote IT service desk response time

You’re on an important Zoom call, your screen freezes, and the IT service desk takes forever to respond. Frustrating, right? A slow IT support response can disrupt your work, delay projects, and create unnecessary stress….

5 Common mistakes in remote IT service desk support and how to avoid them

Frustrating, right? Now imagine being on the other side—juggling multiple tickets, dealing with impatient users, and trying to fix a critical system failure over a glitchy….