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Client: GambleAware
Industry: Nonprofit and public interest
Service partner: ServiceJi
GambleAware operates digital platforms that play a critical role in public awareness, education, and access to support services. These platforms needed to remain reliable, secure, and continuously available while supporting ongoing development, content updates, and infrastructure changes.
GambleAware required a partner that could provide dependable managed CMS and cloud support services, covering both day-to-day operations and more complex technical work. This included CMS development, cloud infrastructure support, and 24/7 incident coverage, alongside domain and DNS management tasks.
The engagement needed to support multiple technologies and environments while maintaining responsiveness, accountability, and continuity.
ServiceJi provided managed CMS and cloud support services for GambleAware, operating as a long-term managed services partner.
Support included day-to-day development and maintenance of GambleAware’s Umbraco platform, alongside managed support for Drupal CMS environments hosted on AWS. ServiceJi’s scope covered both application-level support and underlying cloud infrastructure, ensuring platforms remained stable and responsive.
ServiceJi also supported DNS, zone file, and domain transfer activities, coordinating technical changes safely and with minimal disruption. A dedicated managed services model was put in place, combining CMS specialists, developers, and cloud engineers, with 24/7 AWS support available for critical incidents.
Requests and issues were handled through structured ticketing and reporting processes, providing visibility into ongoing work and ensuring consistent follow-up. ServiceJi worked closely with GambleAware stakeholders to manage changes, resolve issues, and support platform evolution over time.
Through its managed CMS and cloud support services, ServiceJi helped GambleAware maintain reliable and well-supported digital platforms. CMS development work was delivered consistently, infrastructure issues were addressed promptly, and critical systems benefited from round-the-clock monitoring and support.
The managed services model reduced operational pressure on GambleAware’s internal teams, provided continuity across platforms and technologies, and ensured that issues were resolved efficiently with clear ownership.
This approach allowed GambleAware to focus on its mission while relying on a stable operational partner to support its digital presence.
ServiceJi operated as a trusted managed services partner, delivering dependable CMS and cloud support while maintaining clear communication and accountability throughout the engagement.
This case study demonstrates how managed CMS and cloud support services can help mission-driven and public-interest organisations maintain reliable digital platforms without building large internal technical teams.
By combining CMS development, cloud operations, and 24/7 support within a structured managed services model, ServiceJi enables organisations like GambleAware to focus on impact while maintaining operational resilience.
Learn more about managed CMS and cloud support services for enterprise and nonprofit platforms and how they support long-term digital stability.
Explore more examples of how ServiceJi supports complex platforms in our case studies hub.
Guaranteed SLA adherence with ‘always-on’ availability ensures uninterrupted business continuity and end-user satisfaction.
Flexible pricing allows for scaling as your business grows or your support scope increases/decreases.
Access to a trained and experienced team of service desk professionals with deep technical expertise across various domains.
Competitive pricing offers cost-effective solutions with top-tier support, monitoring, analytics, and knowledge management.
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