Shared to dedicated teams, peak hours coverage to continuous 24/7/365, incident break-fix support to complete service request and customer care – prepare to be surprised with the cost savings.
Inexpensive expert service desk solutions
ServiceJi has been serving its offshore service desk solutions to clients globally since 2005. Cost-effective co-source resource to complement your existing team or a completely outsourced alternative. If you already have an operational service desk, we will seamlessly transition your service desk to our teams.
Our team is obsessively focused on end-user satisfaction, and we analyze service desk key metrics at every stage to ensure that our solutions are the most affordable and effective.
Talk to us about what support channels you now use and what you might want to expand into. If your clients are global you might want multilingual support. No problem. We cover most languages.
Once the service desk is set up, ServiceJi’s ongoing service monitoring and optimization ensure a long-term effective service desk solution.
Great customer service doesn’t mean that the customer is always right, it means that the customer is always honored.
– Chris LoCurto
A smorgasbord of service desk support options
Our solutions are highly tailored to meet our clients’ very unique support needs. Offshore inexpensive first to third-line technical support services for comprehensive service desk support. Extend your team or replace it with our experts.
Too much to choose from? We will walk you through the high-level discovery steps to determine which of our solutions is ideal for your organization.
Level 1 to level 3 service desk
We provide all levels of support, expert at all tiers of support, from first line support, second line support, third line support and resolution, help desk and customer care support, to DevOps. We have experienced teams of service desk support and SMEs with expertise at all levels in all conceivable skill sets.
Shared or dedicated service desk
Dedicated offshore service desk resource can be quickly assigned or, if the incident/service request volume doesn’t warrant a dedicated team, we will assign a shared (bureau) service desk for even greater cost savings. Try the shared service desk and ramp up to a dedicated team when you need it.
Ad hoc to 24/7/265 coverage
You might only need ‘out-of-hours‘ or ‘office hours’ coverage but once you experience the cost-savings of offshored service desk then you may well upgrade to ‘always-on’ continuous 24/7/365 coverage. Many of our clients ramp up to round-the-clock coverage after experiencing the benefits of outsourcing service desk to us.
The transition to ServiceJi offshore service desk is seamless
Clients tell us that initially the idea of switching to an outsourced service desk is marred by worries that the switch will be difficult and painful. When you outsource your service desk to ServiceJi, nothing could be further from the truth. Through the discovery procedures, tool set configuration, knowledge transfer, and seamless service desk handover, we will hand-hold your team.
After the transition of the service desk is complete, we put in place ongoing service monitoring to make sure the new efficiencies are maintained.
Benefits of outsourcing technical support & service desk to ServiceJi
Affordable
An offshore service desk team saves costs by supplying a highly skilled and experienced offshore resource for a fraction of the expense of hiring and training your own service desk team. As well as a lower cost of resource, training costs and infrastructure costs are eliminated and 24-hour support becomes feasible.
Best-in-class support
Best-in-class technical support and service desk to ensure consistently superlative levels of support. Teams of highly trained and experienced operatives and engineers available 24/7 utilising industry-leading tools and technologies with customized service desk reporting and analytics.
A service desk for your end-users
Our expert people and systems deliver a service desk that delights your end-users. With advanced ticketing and incident management, AI and machine learning, we provide fast, efficient and effective support. Trust our service desk to optimize your IT environment.
Bespoke support packages
Our highly customised technical support and service desk packages are designed to satisfy the specific needs of your end users. We provide the most bespoke technical support and service desk solutions, ranging from basic shared service desk to ‘always on’ completely managed services.
Support when you need it
Technical support and service desk available whenever you need it, from ‘out-of-hours’ to ‘office hours’ to ‘chasing the sun’ to 24/7/365 and all holiday periods. And when its global support you need multilingual service desk operatives. We provide support in 25+ languages.
Seamless and effortless
Our technical support and service desk becomes a natural extension of your company’s service desk, combining effortlessly with your existing technical support operations. Companies around the globe rely on us for dependable technical support and service desk solutions.
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What are our clients saying?
"ServiceJi have delivered a fantastic service for us absolutely consistently. I would recommend trusting them to deliver your IT requirements."
"We have been delighted with the service ServiceJi provided for 2 View Group. The process of outsourcing seemed daunting at first, but this was quickly resolved by the excellent customer service the team provided. Both the quality and speed of the work was superb for the project, and we won't hesitate in using ServiceJi in future."
"ServiceJi have been providing IT support and help desk services for Maark since 2018.
The team at ServiceJi has, in those years, helped manage some of our most mission-critical applications. They’ve been great collaborators for our business, and worked directly with our clients on many occasions to help address issues directly as a part of our team. We’ve been lucky to have them."
"ServiceJi offers a highly professional service with a dedicated and passionate team.
We would like to thank them for the 5 years of hard work and
support provided to our clients."
"The contribution made by ServiceJi was beyond our expectations in terms of speed, quality, and cost saving. What we appreciated most was the flexibility and transparency displayed by the team. We would definitely like to work with them in the future and recommend them to any business looking to outsource."
