Shared to dedicated teams, peak hours coverage to continuous 24/7/365, incident break-fix support to complete service request and internal employee issue resolution. – prepare to be surprised with the cost savings.
Inexpensive expert service desk solutions
ServiceJi has been serving its offshore service desk solutions to clients globally since 2005. Cost-effective co-source resource to complement your existing team or a completely outsourced alternative. If you already have an operational service desk, we will seamlessly transition your service desk to our teams.
Our team is obsessively focused on end-user satisfaction, and we analyze service desk key metrics at every stage to ensure that our solutions are the most affordable and effective.
Talk to us about what support channels you now use and what you might want to expand into. If your teams are global, you might want multilingual support. No problem. We cover most languages.
Once the service desk is set up, ServiceJi’s ongoing service monitoring and optimization ensure a long-term effective service desk solution.
ServiceJi transformed our support process seamlessly into an efficient, stressfree system that our end-users really appreciate.
Service desk outsourcing for internal IT support
From recurring login hiccups to system-level fixes, our service desk outsourcing solution keeps internal teams running effortlessly. ServiceJi support covers everything from password resets for systems such as AD, SSO, and VPN, along with MFA and 2FA setup or troubleshooting. We manage user account provisioning and deprovisioning, as well as access rights and permission changes.
Support extends to all email platforms, calendar syncing, and team tools such as Teams, Zoom, and Slack and myriad others. Assistance is available for all enterprise platforms including SAP, Workday, and Salesforce, plus portal login access.
Additional services include patch and update notifications, software license tracking, and handling all conceivable service requests through ITSM tools and best practices. Teams also receive support and updating of knowledge base systems, self-service portal, monitoring alert triage, and incident escalation to resolution. To ensure everything aligns with your performance goals, we, as standard, deliver continuous SLA, KPI, satisfaction and usage reporting as part of our ongoing service desk operations.
Primary functions of the internal IT desk
Our support desk provides structured assistance across essential IT functions to help internal teams work without interruption:
User access & identity management
Handling password resets, MFA setup, account provisioning, and deactivation. We ensure secure and timely access to systems while maintaining full compliance with your IT policies.
Network & connectivity
Assistance with VPN setup, Wi-Fi issues, and DNS/proxy configuration. We address connectivity problems to keep users connected 24/7 to internal systems.
Device & software support
Remote assistance for troubleshooting, software installation, and printer configuration. Our team resolves day-to-day technical issues quickly so your staff can stay focused on their work.
Application & portal access
Help with logging in and accessing tools such as SAP, Workday, Salesforce, and internal portals. Expert guidance is provided to ensure consistent access to required applications.
Email & collaboration tools
Help with for instance Outlook, Microsoft Teams, Zoom, Slack, and calendar synchronization. Support ensures employees can use communication tools efficiently as intended.
ITSM & ticketing operations
Includes logging of service requests, triaging incidents, SLA tracking, and escalation handling. All issues are recorded and managed through a defined support process.
A smorgasbord of service desk support options
Our solutions are highly tailored to meet our clients’ very unique support needs. Offshore inexpensive first to third-line technical support services for comprehensive service desk support. Extend your team or replace it with our experts.
Too much to choose from? We will walk you through the high-level discovery steps to determine which of our solutions is ideal for your organization.
Level 1 to level 3 service desk
We provide all levels of support, expert at all tiers of support, from first line support, second line support, third line support and resolution of internal end-user technical support incidents and change requests, to DevOps. We have experienced teams of service desk support and SMEs with expertise at all levels in all conceivable skill sets.
Shared or dedicated service desk
Dedicated offshore service desk resource can be quickly assigned or, if the incident/service request volume doesn’t warrant a dedicated team, we will assign a shared (bureau) service desk for even greater cost savings. Try the shared service desk and ramp up to a dedicated team when you need it.
Ad hoc to 24/7/265 coverage
You might only need ‘out-of-hours‘ or ‘office hours’ coverage but once you experience the cost-savings of offshored service desk then you may well upgrade to ‘always-on’ continuous 24/7/365 coverage. Many of our clients ramp up to round-the-clock coverage after experiencing the benefits of outsourcing service desk to us.
The transition to ServiceJi offshore service desk is seamless
Clients tell us that initially the idea of switching to an outsourced service desk is marred by worries that the switch will be difficult and painful. When you outsource your service desk to ServiceJi, nothing could be further from the truth. Through the discovery procedures, tool set configuration, knowledge transfer, and seamless service desk handover, we will hand-hold your team.
After the transition of the service desk is complete, we put in place ongoing service monitoring to make sure the new efficiencies are maintained.
Benefits of outsourcing technical support & service desk to ServiceJi
Affordable
An offshore service desk team saves costs by supplying a highly skilled and experienced offshore resource for a fraction of the expense of hiring and training your own service desk team. As well as a lower cost of resource, training costs and infrastructure costs are eliminated and 24-hour support becomes feasible.
Best-in-class support
ServiceJi’s internal service desk outsourcing delivers round-the-clock technical support for your teams. Our experienced engineers follow proven processes and provide detailed reporting to meet your internal IT goals with clarity and confidence. Support is available 24/7 to ensure your teams always stay productive.
A service desk for your end-users
Our expert people and systems deliver a service desk that delights your end-users. With advanced ticketing and incident management, AI and machine learning, we provide fast, efficient and effective support. Trust our service desk to optimize your IT environment.
Bespoke support packages
Internal IT support plans range from ad hoc ticketing to fully managed service desk operations, structured to fit operational requirements precisely. Support packages are designed to align with different team setups, work volumes, and resolution time goals.
Support when you need it
Technical support and service desk available whenever you need it, from ‘out-of-hours’ to ‘office hours’ to ‘chasing the sun’ to 24/7/365 and all holiday periods. Serving global employee bases? No problem, we offer multilingual internal service desk support in over 25 languages.
Seamless and effortless
Companies around the globe trust ServiceJi to keep internal teams running with continuous IT support. Outsourcing ensures support across shifts and regions, reducing the need to recruit, train, or manage additional in-house staff. Staff receive timely help, eliminating delays and interruptions.
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What are our clients saying?
"ServiceJi have delivered a fantastic service for us absolutely consistently. I would recommend trusting them to deliver your IT requirements."
"We have been delighted with the service ServiceJi provided for 2 View Group. The process of outsourcing seemed daunting at first, but this was quickly resolved by the excellent customer service the team provided. Both the quality and speed of the work was superb for the project, and we won't hesitate in using ServiceJi in future."
"ServiceJi have been providing IT support and help desk services for Maark since 2018.
The team at ServiceJi has, in those years, helped manage some of our most mission-critical applications. They’ve been great collaborators for our business, and worked directly with our clients on many occasions to help address issues directly as a part of our team. We’ve been lucky to have them."
"ServiceJi offers a highly professional service with a dedicated and passionate team.
We would like to thank them for the 5 years of hard work and
support provided to our clients."
"The contribution made by ServiceJi was beyond our expectations in terms of speed, quality, and cost saving. What we appreciated most was the flexibility and transparency displayed by the team. We would definitely like to work with them in the future and recommend them to any business looking to outsource."