Out-of-hours & weekend support:

Reliable IT help when you need it most

Out-of-hours and weekend support

Businesses don’t always operate on a 9-to-5 schedule. When systems go down after hours or issues arise over the weekend, waiting until regular business hours for a resolution isn’t an option. That’s where ServiceJi’s Out-of-hours (OOH) and weekend support steps in.

This service is designed for organizations that need reliable and cost-effective IT assistance during non-traditional working hours. Whether it’s troubleshooting critical issues, resolving service requests, or ensuring smooth operations while your core team is offline, ServiceJi provides comprehensive, dedicated support.

SLA adherence (Email/Ticketing portal)

Priority	Response Time	Resolution Time
P1 (Critical) issues	15 min	2 hour
P2	30 min	4 hour
P3/P4	Based on client requirements	Based on client requirements

Great customer service doesn’t mean that the customer is always right, it means that the customer is always honored.
– Chris LoCurto

Why ServiceJi?

With competitive pricing, expert IT professionals, and a proactive approach, ServiceJi’s out-of-hours (OOH) and weekend support ensures your business has the tailored assistance it needs to thrive.

Let us take care of your IT support while you focus on growing your business. Contact us today!

Key features of OOH and weekend support

Proactive monitoring

Issues are often detected and resolved before they escalate, ensuring smooth operations even during downtime.

Dedicated account management

Each client is assigned an account manager to oversee escalations, streamline communication, and ensure service quality.

Detailed analytics

Comprehensive monthly reports provide insights into ticket trends, SLA compliance, and potential areas for improvement.

How this model solves your challenges

ServiceJi’s OOH and weekend support combines expertise, flexibility, and competitive pricing to keep your business running smoothly 24/7. Contact us today to learn more!

Minimized downtime

Critical issues are resolved quickly, even during weekends or after hours.

Peace of mind

With ServiceJi on your side, you’re never left scrambling for help.

Enhanced productivity

Your core team can focus on their workday, knowing there’s expert support after hours.

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What are our clients saying?

"ServiceJi have delivered a fantastic service for us absolutely consistently. I would recommend trusting them to deliver your IT requirements."

James Peterson

Chief Technology Officer

"We have been delighted with the service ServiceJi provided for 2 View Group. The process of outsourcing seemed daunting at first, but this was quickly resolved by the excellent customer service the team provided. Both the quality and speed of the work was superb for the project, and we won't hesitate in using ServiceJi in future."

Sarah Mitchell

Vice President of IT

"ServiceJi have been providing IT support and help desk services for Maark since 2018. The team at ServiceJi has, in those years, helped manage some of our most mission-critical applications. They’ve been great collaborators for our business, and worked directly with our clients on many occasions to help address issues directly as a part of our team. We’ve been lucky to have them."

David Carter

Chief Information Officer

"ServiceJi offers a highly professional service with a dedicated and passionate team. We would like to thank them for the 5 years of hard work and support provided to our clients."

Richard Lewis

Head of IT Operations

"The contribution made by ServiceJi was beyond our expectations in terms of speed, quality, and cost saving. What we appreciated most was the flexibility and transparency displayed by the team. We would definitely like to work with them in the future and recommend them to any business looking to outsource."

Megan Ross

Senior Software Developer