Consistent and reliable first-line technical service desk outsourcing.
Delight your end-users with rapid and responsive level 1 support. From shared ‘out-of-hours’ first line service desk to dedicated 24/7/365, all with guaranteed reduced costs.
Reliable first line technical support outsourcing
First line support is the initial point of contact that customers or users have with an organization when they need help or assistance with a product or service, typically provided by a customer service representative or technical support team. The role of first-line support is to provide a quick and efficient resolution to the customer’s enquiry or problem or to escalate the issue to a higher level of support, if necessary.
First-line support is also known as Level 1 support and is responsible for troubleshooting and resolving basic technical issues, answering customer questions, and providing information and guidance to customers. First-line technical support outsourcing covers the initial handling and triage of simple to complex queries and escalations. ServiceJi provides ad hoc to 24/7/365, shared or dedicated, 1st line support outsourcing.
Consistent and reliable first-line technical service desk outsourcing.
A seamless transfer to ServiceJi offshore service desk
The thought of transferring to an outsourced service desk is often blighted by fears that the transfer will be painful and onerous. Nothing could be further from the truth when outsourcing service desk to us. We will hand-hold you and your team through the discovery processes, toolset configuration, knowledge-transfer and service desk handover. Once the service desk is transitioned then we implement ongoing service monitoring to ensure the new efficiencies are maintained.
ServiceJi technical support working as an extension to your team
While you concentrate on expanding your company, ServiceJi will handle your IT Service Desk support and provide the levels of service and care that build client loyalty. As well as first line technical support outsourcing we offer comprehensive and inexpensive second and third line IT service desk solutions to fit your specific organization’s outsourced IT requirements.
IT service desk support to wow your user base
ServiceJi has all the expertise and experience you need, without the expense and commitment involved in recruiting and retaining in-house staff. Either contact us for a sparkly new service desk or click here to see how we will transition your service desk painlessly and rapidly to our expert and experienced service desk teams.
Benefits of outsourcing technical support & service desk to ServiceJi
Inexpensive
World-class
A natural extension to your business
Tailored packages
Open all hours
Delight your end-users
© Copyright 2023 by ServiceJi