ServiceJi have been providing exceptional and inexpensive help desk customer care support from our offices in Mumbai to clients globally since 2005. Join our contented client base!
Help desk support quality not compromised by the cost-savings
While outsourcing your help desk support services to ServiceJi will save your organization significant costs, compared to maintaining an in-house help desk team, it will not mean you will lose control or quality of service. Quite the contrary, at ServiceJi, we strongly believe that outsourcing the help desk to us should, and will, result in an increase in the quality of help desk support provided.
“We loved the fact that our desk improved in productivity and end-users were won over quickly to our outsourcing to ServiceJi”
Russell Rodriguez GE Healthcare attests
Surprisingly inexpensive expert help desk support
ServiceJi offers offshore help desk support services across all tiers/levels, from level 1 to level 3 at a highly affordable price, ensuring early resolution of customer care and technical support help desk with your clients. We can either extend your existing team with our experts or function as a completely outsourced help desk alternative.
As the front line and the primary point of contact with your clients, the help desk is often considered level 1 in the wider service desk model. Our ITIL foundation-certified support personnel are based in Mumbai, India ensuring surprising levels of cost-effectiveness. We manage operations and interact with our clients from our London office, providing world-class services.
Flexible, scalable, multi-channel help desk IT support
Targeted help desk services
Our service models are designed to be flexible and tailored to meet our clients’ needs, whether that be shared help desk resources or dedicated customer care teams. We understand that business requirements can change rapidly, and we are able to scale up or down seamlessly to accommodate. Whether you need help desk coverage during standard office hours, out-of-hours, or ‘always-on’ around the clock, we can provide the level of support you require.
Omni-channel help desk
Our help desk solutions include channels including voice, email, ticketing, and live chat. Our support personnel are highly trained and possess a wealth of knowledge, well-equipped to handle any customer care and help desk support.
In addition to providing support in English, we provide multilingual support to cater to a global audience.
Beyond help desk
The primary focus of level 1 help desk is speedy resolution and customer care satisfaction at first contact triage. We offer the expertise of highly skilled engineers and service desk resources, including DevOps, and level 2 and 3 resources.
Our highly skilled offshore help desk and customer care agents will adapt to your playbook or create processes for a new help desk.
Benefits of outsourcing technical support & service desk to ServiceJi
Cost-savings
Outsource your help desk support offshore and reduce your operational costs significantly.
UK managed
End-to-end account services, including sales and day-to-day support, all from our UK-based team.
Experts in help desk
Our help desk support teams comprise highly skilled professionals and cutting-edge technology.
Customised help desk
We offer customized help desk services designed to meet your specific needs and preferences.
Timings right for you
Help desk provision, offshore, from shared out-of-hours to dedicated round-the-clock 24/7/365.
Seamless incorporation
Help desk support from our offshore locations integrates seamlessly with your operations.
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What are our clients saying?
"ServiceJi have delivered a fantastic service for us absolutely consistently. I would recommend trusting them to deliver your IT requirements."
Chris York
Managing Director, MOT Education“It has been a wonderful experience working with ServiceJi. The turnaround time was very quick and the database quality was excellent. We had a pretty niche requirement and ServiceJi met the challenge. I like how they replace any inaccurate leads, not that we had many of those. A very positive experience. Highly recommended for database building projects.”
Rob Sahi
Director, Future Forward Digital"We have been delighted with the service ServiceJi provided for 2 View Group. The process of outsourcing seemed daunting at first, but this was quickly resolved by the excellent customer service the team provided. Both the quality and speed of the work was superb for the project, and we won't hesitate in using ServiceJi in future."
Diederik Smet, View
Marketing Manager"ServiceJi have been providing IT support and help desk services for Maark since 2018.
The team at ServiceJi has, in those years, helped manage some of our most mission-critical applications. They’ve been great collaborators for our business, and worked directly with our clients on many occasions to help address issues directly as a part of our team. We’ve been lucky to have them."
Michael Colombo | MAARK: A WillowTree Company
Partner, Managing Director"ServiceJi offers a highly professional service with a dedicated and passionate team.
We would like to thank them for the 5 years of hard work and
support provided to our clients."
Ted Ryan | Barclays
Service Delivery Director"The contribution made by ServiceJi was beyond our expectations in terms of speed, quality, and cost saving. What we appreciated most was the flexibility and transparency displayed by the team. We would definitely like to work with them in the future and recommend them to any business looking to outsource."
Naazim Shaikh | Agoda
Head - Operations"We have just completed a 2 year project with ServiceJi providing a team in Mumbai. I have been impressed by the professionalism of ServiceJi in setting this up for us, taking away a substantial amount of the frustration associated with establishing the team. Even more reassuring was the ability ServiceJi showed to maintain and manage the team as our requirements changed and developed. The ServiceJi team are very flexible in the service provided, are always available, and happy to help when it is needed."
John Hannawin | I-Next limited
Managing Director"ServiceJi operate as our supplier of Managed Services. They have effectively reviewed IT infrastructure, made recommendations and ensured we operated efficiently.
The service desk is always friendly, communicative and able to assist regardless of the level of knowledge of users. Onboarding was surprisingly seamless and pain-free. ServiceJi is our ‘go-to’ IT support company in the areas that we have utilized them in."
Russell Rodriguez | GE Healthcare
Service Delivery Manager"We were delighted by the way ServiceJi handled support services for us and we consider them to be an extension and our partner in IT support. We have found their responsiveness to incidents at all stages and commitment to get the job done to be excellent."
