What are the latest AI trends in help desk support?
- May 22, 2023
- Melanie Hofmann
- Information technology
- No Comments
The latest trends in customer support help desk are focused on utilizing AI technology to automate incident and service request resolution, as well as insight generation to increase efficiency, reduce costs and improve end-user satisfaction…
Outsourcing service desk to India: leveraging efficiency and cost-effectiveness
- May 6, 2023
- Melanie Hofmann
- Technical support
- No Comments
Outsourcing service desk functions to India has become a common and strategic move for global businesses seeking efficiency and cost-effectiveness. This article explores the advantages and considerations of outsourcing …
Win over your end-users and create a beloved service desk!
- April 29, 2023
- Melanie Hofmann
- Technical support
- No Comments
To ensure end-user satisfaction, measuring and maintaining expectations in support activities is essential. Fortunately, affordable incident and service request software is ubiquitous and enables tracking and analysis…
Explaining kubernetes to the uninitiated
- April 28, 2023
- Melanie Hofmann
- Information technology
- No Comments
When it comes to managing and orchestrating containerized applications, Kubernetes is often the choice as a popular open-source technology. In simpler terms, it’s like a control center that helps organize and manage many different…
Key considerations when selecting a service desk outsourcing partner
- April 19, 2023
- Melanie Hofmann
- Technical support
- No Comments
Choosing the right service desk outsourcing partner requires careful evaluation. While cost is often a significant factor, the quality of service provided is equally crucial. It should not merely maintain current levels but elevate the overall service…