The role of AI in transforming offshore service desks
- September 27, 2023
- Melanie Hofmann
- Information technology
- No Comments
The offshore service desk industry is currently experiencing a significant transformation, largely driven by the integration of Artificial Intelligence (AI) technologies. As organizations aim to balance the dual objectives of delivering…
Voice assistants and customer support: the future of it help desks
- September 12, 2023
- Melanie Hofmann
- Information technology
- No Comments
In recent years, the technological landscape has been significantly altered by the advent of voice assistants. These intelligent systems, capable of understanding and executing voice commands, are steadily becoming an integral…
Enhancing offshore help desk support with remote assistance and augmented reality
- July 31, 2023
- Melanie Hofmann
- Technical support
- No Comments
In the modern era of globalization and technology-driven advancements, businesses across the globe are increasingly turning to offshore help desk support to streamline operations, reduce costs, and enhance customer experiences…
How to brief your support partner
- July 13, 2023
- Melanie Hofmann
- Application support
- No Comments
Providing a responsive, professional, and reliable support service to your customers is not just a necessity, it’s a competitive advantage. As businesses increasingly rely on technology, the demand for quality support services is on the rise…
The ultimate guide to successfully outsourcing help desk
- June 14, 2023
- Melanie Hofmann
- Technical support
- No Comments
It’s hardly a revelation to say that outsourcing help desk provision to an offshore third-party support provider massively reduces costs and allows organizations to focus on more strategic fundamentals. What’s often left…