Enhancing offshore help desk support with remote assistance and augmented reality
- July 31, 2023
- Jaini Shah
- Technical support
- No Comments
In the modern era of globalization and technology-driven advancements, businesses across the globe are increasingly turning to offshore help desk support to streamline operations, reduce costs, and enhance customer experiences…
How to brief your support partner
- July 13, 2023
- Jaini Shah
- Application support
- No Comments
Providing a responsive, professional, and reliable support service to your customers is not just a necessity, it’s a competitive advantage. As businesses increasingly rely on technology, the demand for quality support services is on the rise…
The ultimate guide to successfully outsourcing help desk
- June 14, 2023
- Jaini Shah
- Technical support
- No Comments
It’s hardly a revelation to say that outsourcing help desk provision to an offshore third-party support provider massively reduces costs and allows organizations to focus on more strategic fundamentals. What’s often left…
What are the latest AI trends in help desk support?
- May 22, 2023
- Jaini Shah
- Information technology
- No Comments
The latest trends in customer support help desk are focused on utilizing AI technology to automate incident and service request resolution, as well as insight generation to increase efficiency, reduce costs and improve end-user satisfaction…
Outsourcing service desk to India: leveraging efficiency and cost-effectiveness
- May 6, 2023
- Jaini Shah
- Technical support
- No Comments
Outsourcing service desk functions to India has become a common and strategic move for global businesses seeking efficiency and cost-effectiveness. This article explores the advantages and considerations of outsourcing …