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A digital illustration representing a Service Level Agreement for outsourced service desks

Service level agreements in outsourced service desks
  • May 6, 2024
  • subendhu
  • Technical support
  • No Comments

Service Level Agreements (SLAs) serve as a foundational element in outsourced IT service desk and help desk operations. They establish the service standards and expectations between the service provider and the customer, outlining…

multilingual support with headphone

Best practices for multilingual IT support
  • April 24, 2024
  • subendhu
  • Information technology
  • No Comments

The internet has totally changed the game for businesses, letting them go global. When you’re running an international business, it’s super important that employees from all over the world can stay in touch…

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