What are the latest AI trends in help desk support?
- May 22, 2023
- Jaini Shah
- Information technology
- No Comments
The latest trends in customer support help desk are focused on utilizing AI technology to automate incident and service request resolution, as well as insight generation to increase efficiency, reduce costs and improve end-user satisfaction…
Explaining kubernetes to the uninitiated
- April 28, 2023
- Jaini Shah
- Information technology
- No Comments
When it comes to managing and orchestrating containerized applications, Kubernetes is often the choice as a popular open-source technology. In simpler terms, it’s like a control center that helps organize and manage many different…
Help desk and service desk: similarities and differences
- March 5, 2023
- Jaini Shah
- Technical support
- No Comments
In today’s fast-paced technological landscape, IT support plays a crucial role in ensuring smooth operations within organizations. When it comes to IT support services, Help desk and Service desk are two common terms…
Outsourcing managed IT services – what are the pros and cons?
- February 10, 2023
- Jaini Shah
- Technical support
- No Comments
Outsourcing IT to managed service providers helps businesses save on hiring and training IT professionals, as well as infrastructure expenses. By leveraging the experience and existing resources of the provider, organizations…
What are the key tools and software required for an efficient service desk setup?
- January 31, 2023
- Jaini Shah
- Information technology
- No Comments
If you need to establish a service desk from the ground up, it’s important to have the necessary tools and software in place. For the convenience of non-technical support individuals, we have prepared a concise overview of the software…