Help desk and service desk: similarities and differences

In today’s fast-paced technological landscape, IT support plays a crucial role in ensuring smooth operations within organizations. When it comes to IT support services, Help desk and Service desk are two common terms…

Outsourcing managed IT services – what are the pros and cons?

Outsourcing IT to managed service providers helps businesses save on hiring and training IT professionals, as well as infrastructure expenses. By leveraging the experience and existing resources of the provider, organizations…