What are the latest AI trends in help desk support?

The latest trends in customer support help desk are focused on utilizing AI technology to automate incident and service request resolution, as well as insight generation to increase efficiency, reduce costs and improve end-user satisfaction…

Explaining kubernetes to the uninitiated

When it comes to managing and orchestrating containerized applications, Kubernetes is often the choice as a popular open-source technology. In simpler terms, it’s like a control center that helps organize and manage many different…

What are the key tools and software required for an efficient service desk setup?

If you need to establish a service desk from the ground up, it’s important to have the necessary tools and software in place. For the convenience of non-technical support individuals, we have prepared a concise overview of the software…