What is incident management? definition and best practices

Incident management is integral to IT operations, maintaining operational stability and enhancing efficiency. It involves processes and practices designed to identify, analyze, and correct hazards to prevent future occurrences…

Best practices for multilingual IT support

The internet has totally changed the game for businesses, letting them go global. When you’re running an international business, it’s super important that employees from all over the world can stay in touch…

How automation and AI are redefining IT outsourcing services

IT outsourcing is a significant player for businesses, allowing them to delegate tech-related tasks to those who know them best. IT outsourcing services are undergoing an important transformation, with Automation and…

The role of AI in transforming offshore service desks

The offshore service desk industry is currently experiencing a significant transformation, largely driven by the integration of Artificial Intelligence (AI) technologies. As organizations aim to balance the dual objectives of delivering…

Voice assistants and customer support: the future of it help desks

In recent years, the technological landscape has been significantly altered by the advent of voice assistants. These intelligent systems, capable of understanding and executing voice commands, are steadily becoming an integral…