Key Metrics for Service Desk & Customer Satisfaction

You submit a ticket, and then… silence. No updates, no timelines—just radio silence. It’s like tossing a message in a bottle into the ocean and hoping someone finds it…

Tailored solutions for diverse needs: How ServiceJi caters to varied business requirements

Have you ever tried getting help from a company and ended up switching between apps, waiting on hold, and repeating your issue over and over? Maybe you sent a message on chat…

Connected conversations: How omnichannel support simplifies customer service

Have you ever tried getting help from a company and ended up switching between apps, waiting on hold, and repeating your issue over and over? Maybe you sent a message on chat…

Revolutionizing customer service: Top automation tools to watch in 2025

Have you ever been stuck waiting in a customer support queue, wondering if your call will be answered before your coffee goes cold? Yep, we all have. But 2025 is shaping up to be a very …

Reactive vs. Proactive IT support: How your approach impacts customer satisfaction

Ever found yourself scrambling to fix a tech issue right before a big presentation? It’s like your computer knows the worst possible moment to act up. That small moment of…