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24/7 Dedicated IT support services

Reliable & round-the-clock assistance

24x7x365 support model

Comprehensive dedicated, around-the-clock support available 24×7 every day of the year, ensuring uninterrupted service, rapid response times, and high availability for critical operations. This offering is tailored for businesses requiring consistent support for their IT infrastructure, service desk, or end-user services.

SLA adherence (Email/Ticketing portal)

Priority Response Time Resolution Time
P1 15 min 2 hour
P2 30 min 4 hour
P3/P4 Based on client requirements Based on client requirements
man and women working on computer

Great customer service doesn’t mean that the customer is always right, it means that the customer is always honored.
– Chris LoCurto

With competitive pricing, expert IT professionals, and a proactive approach, ServiceJi’s 24x7x365 support ensures your business has the tailored assistance it needs to thrive.

Let us take care of your IT support while you focus on growing your business. Contact us today!

Service features

Knowledge base management

Development, organization, and regular updates of documentation, and troubleshooting guides.

24x7x365 coverage

24×7 dedicated support staff for 365 days a year, covering all time zones.

Proactive monitoring

Continuous monitoring of systems to detect and resolve issues before they impact operations.

Support channel support

Multi-channel support including email, chat, voice, and ticketing tools.

Dedicated account management

A dedicated account manager to handle escalations, reporting, and client coordination.

Reports and analytics

Monthly performance reports on ticket trends, SLA compliance, and improvement suggestions.

Why choose this model?

Reliability

Guaranteed SLA adherence with ‘always-on’ availability ensures
uninterrupted business continuity and end-user satisfaction.

Scalability

Flexible pricing allows for scaling as your business grows or your support scope increases/decreases.

Expertise

Access to a trained and experienced team of service desk professionals with deep technical expertise across various domains.

Value

Competitive pricing offers cost-effective solutions with top-tier support, monitoring, analytics, and knowledge management.

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