Comprehensive dedicated, around-the-clock support available 24×7 every day of the year, ensuring uninterrupted service, rapid response times, and high availability for critical operations. This offering is tailored for businesses requiring consistent support for their IT infrastructure, service desk, or end-user services.
Priority | Response Time | Resolution Time |
---|---|---|
P1 | 15 min | 2 hour |
P2 | 30 min | 4 hour |
P3/P4 | Based on client requirements | Based on client requirements |
Great customer service doesn’t mean that the customer is always right, it means that the customer is always honored.
– Chris LoCurto
With competitive pricing, expert IT professionals, and a proactive approach, ServiceJi’s 24x7x365 support ensures your business has the tailored assistance it needs to thrive.
Let us take care of your IT support while you focus on growing your business. Contact us today!
Development, organization, and regular updates of documentation, and troubleshooting guides.
24×7 dedicated support staff for 365 days a year, covering all time zones.
Continuous monitoring of systems to detect and resolve issues before they impact operations.
Multi-channel support including email, chat, voice, and ticketing tools.
A dedicated account manager to handle escalations, reporting, and client coordination.
Monthly performance reports on ticket trends, SLA compliance, and improvement suggestions.
Guaranteed SLA adherence with ‘always-on’ availability ensures
uninterrupted business continuity and end-user satisfaction.
Flexible pricing allows for scaling as your business grows or your support scope increases/decreases.
Access to a trained and experienced team of service desk professionals with deep technical expertise across various domains.
Competitive pricing offers cost-effective solutions with top-tier support, monitoring, analytics, and knowledge management.