Per user support
Scalable IT assistance for your growing team
Per user support model
Managing IT support as your team grows can be a challenge. ServiceJi’s Per user support model offers a simple, scalable solution by tying support costs directly to your user count. This ensures predictable pricing, flexible scalability, and reliable service tailored to your business needs.
SLA adherence (Email/Ticketing portal)
| Priority | Response Time | Resolution Time |
|---|---|---|
| P1 | 15 min | 2 hour |
| P2 | 30 min | 4 hour |
| P3/P4 | Based on client requirements | Based on client requirements |
Great customer service doesn’t mean that the customer is always right, it means that the customer is always honored.
– Chris LoCurto
Why ServiceJi?
With competitive pricing, expert IT professionals, and a proactive approach, ServiceJi’s per user support ensures your business has the tailored assistance it needs to thrive.
Let us take care of your IT support while you focus on growing your business. Contact us today!
Why choose per user support?
Transparent and predictable costs
With pricing tied to the number of supported users, you only pay for what your team needs. This eliminates unexpected expenses and keeps your budget in check.
Seamless scalability
As your team grows or shrinks, your support services adjust accordingly. Whether onboarding new hires or accommodating seasonal staff, scaling support is effortless.
Comprehensive 24x7 coverage
Your team gets round-the-clock access to skilled IT professionals. From resolving critical system issues to assisting remote employees, we’re always available.
Multi-channel support
Employees can access support through email, chat, voice, or ticketing tools, ensuring quick and convenient assistance.
Proactive monitoring and reports
Advanced monitoring tools prevent issues before they disrupt your business, while monthly reports track trends and SLA compliance for continuous improvement.
Knowledge base management
ServiceJi assists in building and maintaining a centralized knowledge base.This resource allows clients to address recurring issues through self-service, reducing ticket volumes and boosting efficiency.
How this model solves your challenges
The per user model addresses the unique challenges of growing businesses:
Budget control
Pay only for the users you need to
support.
Employee productivity
Reliable IT support ensures your team works efficiently.
Ease of growth
Scale support effortlessly as your team
expands.