Per incident-hour support
Flexible IT assistance when you need it
Per incident-hour support
IT support needs can vary significantly from one month to the next. For businesses that don’t require continuous support or experience seasonal fluctuations in ticket volumes, ServiceJi’s Per incident-hour support offers the perfect solution. This flexible, pay-as-you-go model ensures you only pay for the time spent resolving your issues, making it a cost-effective choice for businesses of all sizes.
SLA adherence (Email/Ticketing portal)
| Priority | Response Time | Resolution Time |
|---|---|---|
| P1 (Critical) issues | 15 min | 2 hour |
| P2 | 30 min | 4 hour |
| P3/P4 | Based on client requirements | Based on client requirements |
Great customer service doesn’t mean that the customer is always right, it means that the customer is always honored.
– Chris LoCurto
Why ServiceJi?
With competitive pricing and a focus on flexibility, ServiceJi’s per incident-hour support is your go-to solution for efficient and tailored IT assistance.
Let us take care of your IT support while you focus on growing your business. Contact us today!
Key features of per incident-hour support
24x7 Availability
Support is available anytime, ensuring critical issues are addressed promptly, even outside of regular business hours.
Multi-channel support
Whether via email, chat, voice, or ticketing tools, you can access assistance in the way that’s most convenient for you.
Proactive monitoring
Our proactive approach helps identify and address issues before they escalate, saving you time and minimizing disruption.
Detailed reporting
Monthly reports provide visibility into incident trends and resolution times, offering insights to optimize your IT processes.
How this model solves your challenges
Budget-friendly
Pay-as-you-go pricing ensures transparency and eliminates overcommitting.
Scalability
Ideal for businesses with fluctuating support needs.
Expert assistance
Access highly skilled IT professionals whenever issues arise.